Org. Setting and Reporting
The position is located in the Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV) / United Nations Office on Drugs and Crime (UNODC).
The Coordinator, Governance, Risk Management, and Compliance (GRC), reports to the Chief of the Information Technology Service (ITS)/DM/UNOV-UNODC.
Responsibilities
• Establish managerial processes in terms of Governance, Risk Management, and Compliance holistically in ITS.
• Recommend and oversee good IT practices in UNOV-UNODC, including elaboration of new policy for submission to the Chief, ITS, in compliance with existing policy. • Review ongoing cases submitted from the different areas of UNOV-UNODC that may relate to acquisition of use to IT. • Manage IT components in the ITS Enterprise Risk Management Matrix, recommending actions to keep it current as well as for compliance.
• Manage the ITS Strategy Management process, to ensure that the IT Strategy is monitored, adjusted, and updated, align with business objectives of UNOV-UNODC, including managing its governance framework. • Manage the ICT Security Strategy of UNOV-UNODC, ensuring effective governance to manage and monitor its execution and ensure ongoing identification, evaluation, and prioritization of risks relative to ICT Security and recommending appropriate mitigation strategy.
• Manage ITS’ audit management process, from collaboration with auditors during the planning and execution of audits, as well as managing audit compliance initiatives. • Recommend and coordinate actions to foster compliance with ICT policy and audit recommendations across UNOV-UNODC, including preventive measures, as it may be possible. • Review organizational arrangements, including teams, operations, and services, and advise on efficiency measures to enable establishment of the required alternative structures.
• Advise from a holistic perspective on ICT Governance arrangements both within ITS and across UNOV/UNODC, in order to add value across the organization as well as mitigate or address risks. Take part in the implementation and
operationalization as required, including any advisable oversight of processes or activities, once approved as required. • Supervise staff directly responsible for the operation of the assigned areas. • Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting. • Perform other work-related duties, as required.
Competencies
Professionalism: Knowledge of information and communications technology systems design, implementation, and maintenance; knowledge of UN cost recovery principles, ICT service costing principles, budgetary and reporting processes; knowledge of UN financial, human and procurement rules and regulations; knowledge of organization’s information and communications technology strategy.
Has ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Planning& Organizing:
Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Judgement/Decision-Making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.
Education
Advanced university degree (Master’s degree or equivalent) in computer or information systems, management, mathematics, statistics or related area is required. A first level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of advanced university degree.
Job - Specific Qualification
ITIL certification is required.
Additional certification in computer and information systems and/or project management is desirable.
Prince2 certification is desirable.
Work Experience
A minimum of seven years of progressively responsible professional experience in information management systems, enterprise resource planning systems is required.
Experience in managing governance and IT strategy related processes is required.
Experience in the enterprise risk management area is required.
Experience in coordinating the elaboration of policy is required.
Work experience within the United Nations system or similar international organizations is desirable.
Experience in the coordination of programme planning exercises is desirable.
Experience in data analytics or related area is desirable.
ITIL certification is required
Languages
English and French are the working languages of the United Nations Secretariat. For this position fluency in English is required. Knowledge of another United Nations official language is desirable.
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Org. Setting and Reporting The position is located in the Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV) / United Nations Office on Drugs and Crime (UNODC). The Coordinator, Governance, Risk Management, and Compliance (GRC), reports to the Chief of the Information Technology Service (ITS)/DM/UNOV-UNODC. Responsibilities • Establish managerial processes in terms of Governance, Risk Management, and Compliance holistically in ITS. • Recommend and oversee good IT practices in UNOV-UNODC, including elaboration of new policy for submission to the Chief, ITS, in compliance with existing policy. • Review ongoing cases submitted from the different areas of UNOV-UNODC that may relate to acquisition of use to IT. • Manage IT components in the ITS Enterprise Risk Management Matrix, recommending actions to keep it current as well as for compliance. • Manage the ITS Strategy Management process, to ensure that the IT Strategy is monitored, adjusted, and updated, align with business objectives of UNOV-UNODC, including managing its governance framework. • Manage the ICT Security Strategy of UNOV-UNODC, ensuring effective governance to manage and monitor its execution and ensure ongoing identification, evaluation, and prioritization of risks relative to ICT Security and recommending appropriate mitigation strategy. • Manage ITS’ audit management process, from collaboration with auditors during the planning and execution of audits, as well as managing audit compliance initiatives. • Recommend and coordinate actions to foster compliance with ICT policy and audit recommendations across UNOV-UNODC, including preventive measures, as it may be possible. • Review organizational arrangements, including teams, operations, and services, and advise on efficiency measures to enable establishment of the required alternative structures. • Advise from a holistic perspective on ICT Governance arrangements both within ITS and across UNOV/UNODC, in order to add value across the organization as well as mitigate or address risks. Take part in the implementation and operationalization as required, including any advisable oversight of processes or activities, once approved as required. • Supervise staff directly responsible for the operation of the assigned areas. • Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting. • Perform other work-related duties, as required. Competencies Professionalism: Knowledge of information and communications technology systems design, implementation, and maintenance; knowledge of UN cost recovery principles, ICT service costing principles, budgetary and reporting processes; knowledge of UN financial, human and procurement rules and regulations; knowledge of organization’s information and communications technology strategy. Has ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Judgement/Decision-Making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary. Education Advanced university degree (Master’s degree or equivalent) in computer or information systems, management, mathematics, statistics or related area is required. A first level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of advanced university degree. Job - Specific Qualification ITIL certification is required. Additional certification in computer and information systems and/or project management is desirable. Prince2 certification is desirable. Work Experience A minimum of seven years of progressively responsible professional experience in information management systems, enterprise resource planning systems is required. Experience in managing governance and IT strategy related processes is required. Experience in the enterprise risk management area is required. Experience in coordinating the elaboration of policy is required. Work experience within the United Nations system or similar international organizations is desirable. Experience in the coordination of programme planning exercises is desirable. Experience in data analytics or related area is desirable. ITIL certification is required Languages English and French are the working languages of the United Nations Secretariat. For this position fluency in English is required. Knowledge of another United Nations official language is desirable.