The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. Within OICT, the Enterprise Solutions Service (ESS) develops and supports a wide range of enterprise solutions and provides products and services that support the work of the UN.
This position is based in Bangkok, Thailand, as part of the Enterprise Application Centre - Asia, hosted by ESCAP. The incumbent will report directly to a Senior Information Systems Officer within OICT/ESS.
OICT fosters a diverse and inclusive workplace, actively seeking gender balance and geographic diversity. Female candidates are strongly encouraged to apply.
OICT also supports the principles of work-life balance and flexible work arrangements.
Under the direct supervision of the Senior Information Systems Officer and overall guidance of the Chief, ESS, the Information Systems Officer will be responsible for the following duties:
• Project Management: Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems. • System Design & Documentation: Develops detailed system specifications, functional specifications, and user documentation for major systems, ensuring clarity and ease of use.
• User Support: Provides specialized advice to users, analyzing their requirements and translating them into new applications; determines application systems integration and linkage issues. • System Maintenance & Enhancement: Maintains, upgrades or enhances existing systems, ensuring their continued effectiveness and performance and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques.
• Software Development: Develops and maintains complex computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues. • Testing & Quality Assurance: Organizes and conducts unit and integrated testing, design and utilize test bases, and assists users in acceptance testing.
• Training & Knowledge Transfer: Develops training materials and user manuals, and train staff in the use of assigned systems. • Disaster Recovery: Develops disaster recovery plans and ensure appropriate planning and training of those responsible. • Technology Evaluation: Researches, analyzes, and evaluates new technologies, making recommendations for their deployment/adoption.
• Communication & Client Relations: Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.; facilitates effective communication between OICT/ESS and its clients, fostering positive relationships. Coordinate the development of Service Level Agreements (SLAs) between clients and OICT/ESS. • Team Leadership: Provides guidance and supervision to new or junior staff and consultants, fostering their growth and development.
• Other Duties: Performs other related tasks as assigned, contributing to the overall success of the team.
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The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. Within OICT, the Enterprise Solutions Service (ESS) develops and supports a wide range of enterprise solutions and provides products and services that support the work of the UN. This position is based in Bangkok, Thailand, as part of the Enterprise Application Centre - Asia, hosted by ESCAP. The incumbent will report directly to a Senior Information Systems Officer within OICT/ESS. OICT fosters a diverse and inclusive workplace, actively seeking gender balance and geographic diversity. Female candidates are strongly encouraged to apply. OICT also supports the principles of work-life balance and flexible work arrangements. Under the direct supervision of the Senior Information Systems Officer and overall guidance of the Chief, ESS, the Information Systems Officer will be responsible for the following duties: • Project Management: Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems. • System Design & Documentation: Develops detailed system specifications, functional specifications, and user documentation for major systems, ensuring clarity and ease of use. • User Support: Provides specialized advice to users, analyzing their requirements and translating them into new applications; determines application systems integration and linkage issues. • System Maintenance & Enhancement: Maintains, upgrades or enhances existing systems, ensuring their continued effectiveness and performance and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques. • Software Development: Develops and maintains complex computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues. • Testing & Quality Assurance: Organizes and conducts unit and integrated testing, design and utilize test bases, and assists users in acceptance testing. • Training & Knowledge Transfer: Develops training materials and user manuals, and train staff in the use of assigned systems. • Disaster Recovery: Develops disaster recovery plans and ensure appropriate planning and training of those responsible. • Technology Evaluation: Researches, analyzes, and evaluates new technologies, making recommendations for their deployment/adoption. • Communication & Client Relations: Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.; facilitates effective communication between OICT/ESS and its clients, fostering positive relationships. Coordinate the development of Service Level Agreements (SLAs) between clients and OICT/ESS. • Team Leadership: Provides guidance and supervision to new or junior staff and consultants, fostering their growth and development. • Other Duties: Performs other related tasks as assigned, contributing to the overall success of the team.